FAQ | Greenwood Pelvic Pain | Restore Your Core



Who Are Physical Therapists?

Physical Therapists are highly educated, licensed health care professionals who can help patients reduce pain, restore mobility, and teach patients how to prevent or manage their conditions so that they will achieve long-term health benefits.   Physical Therapists examine each patient and develop an individualized treatment plan.  They use highly developed treatment techniques to promote the ability to move, reduce pain, restore function, and prevent disability. 

In addition, Physical Therapists frequently work with individuals to prevent the loss of mobility before it occurs.   They achieve this by developing fitness and wellness oriented programs that promote a healthy and more active lifestyle.  In many cases, participating in physical therapy can allow patients to avoid expensive surgeries and often reduces the need for long-term us of prescription medications. 

What are the Licensure Requirements for becoming a Physical Therapist?

After graduation, candidates must pass a state-administered national exam.  Physical Therapists have the most specialized education to help people restore and improve motion.

Who will provide my Physical Therapy treatment?

You will have direct, one-on-one care with Amy Robinson, PT during every visit.

How soon can I get an appointment?

It generally takes 6-8 weeks to schedule your initial appointment due to the highly specialized one-on-one care provided to each and every patient.  We do occasionally have cancellations and we move up the patients who are waiting.  After your initial evaluation, we will schedule your remaining sessions.  This will ensure that you will receive continuous care. 

What are your hours?

We offer varying appointments each day.  We offer some early morning appointments and some evening appointments. 

What will my first visit be like?

First, we will start your session by discussing why you referred yourself or why your physician referred you to physical therapy.  Next, we will take adequate time to discuss your past medical history, including all areas of pelvic functioning (urinary, bowel, bladder, and sexual).  Every aspect of your history will be taken into consideration in order to obtain a thorough understanding of the root cause of your current problem.  Then, a gentle physical therapy exam will be performed, which may include internal pelvic muscle evaluation, posture assessment, external joint and muscle evaluation, and a functional assessment.  Finally, we discuss the exam findings and how they are contributing to your problem.  We set wellness goals together.  An individualized therapy plan is created to meet those goals and a home exercise program is initiated.  We promise to make exams as pain free as possible. 

Is your Physical Therapy treatment painful?

My primary objective it to decrease your pain.  Many patients refer to Physical Therapy from a past experience or from listening to the past experience of a family member or friend by stating “no pain, no gain.”  I do not believe in this approach as previously stated my primary goal is to work with you to decrease and/or eliminate your pain.  Pain relief is frequently achieved with hands-on manual physical treatment and gentle exercise.  These treatments are designed to help you recover mobility, strength, endurance and function.

How many visits will it take to get better?

We will have a clearer picture of the answer to this question after your evaluation.  The number of visits required to decrease your pain and improve your function is highly variable and is dependent upon the chronicity and severity of your problem.  Most patients experience a decrease in pain and improvement of function within 4-6 sessions.  Those with acute issues such as urinary incontinence can anticipate improving at a much quicker rate than those with chronic pain issues.  You will be provided with a home exercise program which will consistently be updated throughout your therapy plan of care, giving you the tools you need for self-care.  Regular completion of your home program will decrease the need for extended therapy.

How much will it cost?

The rates as of February 1, 2017 are as follows:

Initial appointment and treatment:
(90 minutes) $175.00*
(60 minutes) $150.00*

Follow up treatment:

(50 minutes) $100.00
(40 minutes) $75.00
(30 minutes) $30.00

*The time listed is the amount of time specifically reserved for you.  It is your responsibility to arrive 10-15 minutes prior to your appointment for the initial visit with all paperwork completed.   You should arrive 5-10 minutes prior to your scheduled follow up sessions.

**If you arrive for your initial visit without your paperwork completed or you arrive late for the initial visit or follow up sessions, this will be deducted from your treatment time.  We make no exceptions to this rule as we are dedicated to running on time for each and every client.  You will be required to pay the full amount for the session as the time was reserved for you.

How does your billing and payments work?

We have elected to no longer be a preferred provider for insurance companies due to the challenges associated with accepting insurance in the current healthcare environment.  Instead, we provide physical therapy under a “fee at time of service” model.   This means that payment is due at the time the services are rendered and we will not bill your insurance company. 

*I am an out-of-network licensed physical therapist

*I am not a preferred provider for any insurance plan

*I am not a Medicare provider

*I do not bill your insurance company

* I will provide you with the appropriate receipt and information required for reimbursement

It is your responsibility to understand your benefits, coverage, exclusions as well as copay amount and/or deductible and co-insurance that might be your responsibility for the treatment you receive in our office.  Please be aware some insurance companies have a maximum number of allowable visits and others require pre-authorizations.  It is the patients’ responsibility to know their health benefits and to check with their insurer if pre-authorization is required.  Restore Your Core is not accountable for the accuracy of the information that is provided by the insurance company.   Please feel free to use this insurance benefits worksheet .

There are no co-payments, hidden fees, percentages or hidden charges.  We accept cash, checks, and credit/debit cards at the time of service.  Our fees are based on the services provided and the treatments performed during each appointment. 

What should I bring to my first appointment?

  You should bring your completed paperwork which you will find under the forms tab.  If you do not have the ability to print your paperwork, please arrive 15 minutes prior to your appointment to complete the paperwork.  You will also need to bring a form of payment (cash, check, credit card).

What should I wear to my appointment?

Street clothes are fine or you are welcome to wear anything that you feel is comfortable and easy for you to move in during manual therapy and exercise.

Can I bring my child/children?

   Yes, you are welcome to bring your children to your session.  If they are under 16 years of age, they will be required to stay in the treatment room with you per facility policy.

What is your cancellation policy?

For initial evaluation (IE) visits there are no exceptions as we block out and fully devote 90 minutes to you.  Upon scheduling you IE, a $75.00 deposit will be required.  If you fail to keep your appointment, you will forgo the $75.00 deposit.  Note:  The $75.00 deposit will be credited towards your IE fee. 

For follow up visits, you will be billed the full amount of the scheduled session if you do not show for your appointment or if you do not cancel within 24 hours of your appointment time.  If your appointment is on a Monday, please notify the office by noon the day prior via email or voice mail to avoid being charged for your session.

***If there are severe weather conditions, please check your phone and email before attempting to drive to the office.  Please do not put yourself in harms way.

What if my pain returns after I have completed therapy?

When you are dealing with chronic pain, it is not uncommon to have flare-ups or worsening symptoms.  This can happen even after you have positively responded to therapy.  If this happens, we would like you to call us immediately before your symptoms get too far out of control.  It is much easier to restart and have success quickly than to wait until you are miserable again with pain.  A return of pain may mean that you need to cut back on your exercise program or revisit with your physician.  We will be happy to consult with you if this should happen.